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FAQ
Q: Will I need to sign a contract?
A: No. You will never be asked to sign a contract.
Q: What if I am not satisfied with my cleaning?
A: Your complete satisfaction is very important to us. If you are not completely satisfied with your cleaning service for any reason, please give us a call within 24 hours, and we will return to re-clean the area in question at absolutely no cost to you.
Q: How do I pay for my cleaning services?
A: We accept payment by cash, personal check or money order.
Q: How do I arrange for service, and how much do you charge?
A: We set up an appointment for a free in-home estimate, which takes approximately 15 minutes. During this time our representative will visit each room and explain the tasks that will be completed. At the completion of the walk-through, you will receive a written estimate of the cleaning services which will be supplied, and any questions you may have will be answered. The cleaning cost will depend on how large your home is and how much cleaning it may require.
Q: How many people will clean my home?
A: Generally, our service providers work individually or in teams of two. Sometimes we have teams of three or more. When more than one person is at the job, the quoted time is lessened by the number of people. For example, if you were scheduled for a four-hour service and two service providers are assigned to your job, the cleaning should be completed in two hours.
Q: Will I always have the same service provider?
A: Occasionally there may be a change in service providers due to illness, day off, vacation, or other such reasons. Therefore, it is not possible for us to guarantee the same individual or team for each cleaning. In the event of such an occurrence, we will find a replacement. We provide an extensive training program for each of our employees to ensure consistent cleaning techniques throughout our staff.
Q: What is the cancellation/reschedule policy?
A: If it is necessary to cancel/skip your regular cleaning day, we require a 24-hour notification. If we receive fewer than 24 hours notice, or cannot access your home, it will be necessary for us to charge you for the time travelled to your location and back.
Q: Do you have gift certificates?
A: Yes, we have a gift certificate program which allows you to give a home cleaning to a friend or a loved one. Our gift certificates are great ideas for weddings, birthdays, new moms and dads, etc.
Q: What should I do if something is broken by a house cleaner?
A: Our staff is always very careful not to disturb or damage anything in your home. However, should this happen, please call our office to let us know. We will be happy to resolve the matter promptly and to your complete satisfaction. We are fully insured for any damage or breakage for which we are responsible.
Q: If I have pets, do I need to secure them while your team is cleaning?
A: Sometimes pets are afraid of new people coming into their homes. If you are not at home while we clean, we ask that you to introduce your pet(s) to our employees on the first visit. Our employees are all animal-friendly. Should your pet(s) be very protective of your home when you are away, we ask that you secure your pet(s).
Q: Do you offer cleaning specials, discounts or coupons?
A: Please see the home page for special offers.
Q: Do you bring the cleaning supplies and equipment?
A: The cleaning supplies are usually being provided by our clients; however, if you are unable to do so, please let us know prior to the scheduled visit, and we will bring our own supplies for a small additional cost of approx. $10.00 (per each visit).
Q: What days do you work?
A: We are available Monday through Friday. We are also available during some weekends, please give us a call for details.
Q: Can I leave a note for the team?
A: Definitely yes. It's a good idea to communicate either to the office or the house cleaning team if you want special attention to an area, or if you are pleased with the job or have concerns. We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better. We welcome the opportunity to improve our service to you.